
FAQ
Got Questions? Let’s Squish Them Here!
How long does delivery take?
We offer fast delivery options to ensure your plushie reaches you as quickly as possible! Shipping times depend on your location. Typically, it takes between 3-7 business days for local delivery within Malaysia. For international shipping, delivery times may vary.
Can I personalize my plushie?
Currently, we don't offer personalization options for the plushies themselves. However, stay tuned as we may offer personalized options in the future to make your Chubbies experience even more special!
Are the plushies safe for children?
Yes! All our plushies are made from non-toxic materials and are perfectly safe for children. They are small, soft, and lightweight, making them perfect for little hands to enjoy and squeeze. However, as with any small object, we recommend supervision for very young children to avoid choking hazards.
How do I care for my Chubbies plushie?
To keep your plushie in tip-top shape, we recommend spot cleaning with a mild soap and warm water. Avoid machine washing to preserve the soft fabric. After cleaning, simply pat it dry and it’ll be ready for more cuddles!
Can I return or exchange my plushie?
We want you to love your Chubbies plushie! If for any reason you’re not satisfied with your purchase, please refer to our Returns & Exchanges policy for more details. We accept returns and exchanges within 30 days of purchase, as long as the plushie is in its original condition.
Got an idea or want to collaborate?
Whether you’re a brand, a creator, or just someone with a squishy idea, we’d love to hear from you! 💡 From cute collabs to launching the next iconic Chubbie, we’re all ears (well, technically we don’t have ears, but you get the idea).
You can totally hit us up below for custom production collabs or bulk ideas! Let’s make something seriously cute together.
Still Curious? Let’s Chat!
We’re here to help! If you couldn’t find the answer you were looking for, feel free to reach out to us. Whether it’s about our plushies, orders, or anything else, we’d love to chat and make sure you get the info you need. Your perfect Chubbies companion is just a message away!